TERMS OF SERVICE

REFUND POLICY

1. ALL FEES FOR TRAINING SESSIONS PURCHASED, EITHER INDIVIDUALLY OR THROUGH A CONTRACT, ARE NON-REFUNDABLE AND MUST BE PAID IN ADVANCE.

2. THE PURCHASE PRICE OF TANGIBLE GOODS SOLD IN PERSON AT OUR FACLIITY OR THROUGH OUR WEBSITE MAY BE ELIGIBLE FOR REFUND IF THERE IS A MANUFACTURER’S DEFECT OR THE PRODUCT DOES NOT MEET MUTUALLY AGREED TO REASONABLE EXPECTATIONS OF QUALITY.

DELIVERY POLICY

1. TRAINING SESSIONS PURCHASED MUST BE UTILIZED WITHIN THE 30-DAY PERIOD BEGINNING THE DATE OF PAYMENT.

2. SESSIONS CANNOT BE FROZEN UNLESS EXIGENT CIRCUMSTANCES (I.E. INJURY, OR OTHER EXTENUTATING EVENTS, ETC) ARE MUTUALLY AGREED TO BY BOTH THE ELITE EXPERIENCE, LLC, FAITHFULLY DEFINED, LLC AND THE CLIENT.

3. SESSIONS CANNOT BE ROLLED OVER PAST THE 30-DAY PERIOD BEGINNING THE DATE OF PAYMENT.

4. TANGIBLE GOODS SOLD IN PERSON AT OUR FACLIITY OR THROUGH OUR WEBSITE WILL BE DELIVERED IN PERSON. IN SITUATIONS WHERE DIRECT SHIPPING IS OFFERED OR DESIRED BY THE CLIENT, IT IS THE RESPONSIBILITY OF THE CLIENT TO ENSURE ACCURATE DELVERY INFORMATION IS PROVIDED AT THE TIME THE ORDER IS PLACED.

RETURN POLICY

1. ALL FEES FOR TRAINING SESSIONS PURCHASED, EITHER INDIVIDUALLY OR THROUGH A CONTRACT, ARE NON-REFUNDABLE AND MUST BE PAID IN ADVANCE OF ANY TRAINING.

2. THE PURCHASE PRICE OF TANGIBLE GOODS SOLD IN PERSON AT OUR FACLIITY OR THROUGH OUR WEBSITE MAY BE ELIGIBLE FOR REFUND IF THERE IS A MANUFACTURER’S DEFECT OR THE PRODUCT DOES NOT MEET MUTUALLY AGREED TO REASONABLE EXPECTATIONS OF QUALITY.

SCHEDULING AND CANCELLATION POLICY

1. IT IS THE CLIENT’S RESPONSIBILITY TO ENSURE TRAINING SESSIONS ARE ON THE TRAINING SCHEDULE AND CONFIRMED BY THE ELITE EXPERIENCE, LLC. CONFIRMATION WILL BE PROVIDE BY TEXT MESSAGE.

2. TRAINING SESSIONS MUST BE CANCLLED AT LEAST 24 HOURS IN ADVANCE OF THE SCHEDULED SESSION. IT IS THE CLIENT’S RESPONSIBILITY TO ENSURE A CANCELLED SESSION IS RESCHEDULED AND CANCELLED SESSIONS STILL MUST BE UTILIZED WITHIN THE 30-DAY PERIOD BEGINNING THE DATE OF PAYMENT.

3. THE ELITE EXPERIENCE, LLC AND FAITHFULLY DEFINED, LLC RESERVE THE RIGHT TO CANCEL TRAINING SESSIONS AT ANY TIME. THE CLIENT ACKNOWLEDGES THEY WILL RECEIVE NOTIFICATION OF CONIFMRED SESSION CANCELLATION VIA TEXT MESSAGE. IF CLIENT SESSION HAVE NOT BEEN CONFIRMED, THE CLIENT MAY NOT RECEIVE NOTIFICATION OF CANCELLATION. THE CLIENT ACKNOWLEDGES TRAINING SCHEUDLE UPDATES ARE POSTED ON OUR SOCIAL MEDAI ACCOUNTS.

CONTRACTS AND PRICING POLICY

1. THE ELITE EXPERIENCE, LLC AND FAITHFULLY DEFINED, LLC RESERVE THE RIGHT TO MODIFY AND/OR DISCONTINUE PRICING, PACKAGES AND/OR TERMS OF SERVICE AT ANY TIME.

2. CLIENTS CAN PRESERVE THEIR CURRENT PRICING BY ENSURING THEIR CURRENT CONTRACT IS PAID ON TIME AND DOES NOT LAPSE. CLIENT WILL BE OFFERED A SINGLE OPPORTUNITY AT THE END OF AN EXISTING CONTRACT TO RENEW THEIR CONTRACT AT THEIR EXISTING TERMS AND PRICING. IT IS THE CLIENT’S RESPONSIBILITY TO ENSURE THEIR EXISTING TERMS AND PRICING ARE EXTENDED. IF THE CLIENT FAILS TO ENSURE EXTENSION OF THEIR CONTRACT OR ALLOWS THEIR CONTRACT PAYMENTS TO LAPSE, ONLY NEW TERMS AND PRICING WILL BE AVAILABLE.

3. DROP-IN RATES ARE AVAILABLE; HOWEVER, CERTAIN REQUIREMENTS MUST BE SATISFIED. IN ORDER TO QUALIFY FOR DROP-IN RATES, THE CLIENT MUST HAVE A 3-MONTH, 3-SESSION-PER-WEEK CONTRACT IN GOOD STANDING. ONLY 3-MONTH CONTRACTS ARE ELIGIBLE FOR DROP-IN RATES. IF A CLIENT IS UNDER A 3-MONTH, 3-SESSION-PER-WEEK CONTRACT, THEY WILL BE ELIGIBLE FOR A DROP-IN RATE EQUAL TO THEIR CONTRACT’S PER-SESSION RATE.

4. CLIENTS WISHING TO TERMINATE THEIR 2 OR 3-MONTH CONTRACT EARLY, MUST REQUEST CONSIDERATION IN SOME FORM OF WRITTEN COMMUNINCATION. IT IS THE SOLE DISCRETION OF THE ELITE EXPERIENCE, LLC AND FAITHFULLY DEFINED, LLC TO APPROVE EARLY TERMINATION OF A CLIENT’S CONTRACT. IF THE ELITE EXPERIENCE, LLC AND FAITHFULLY DEFINED, LLC AGREES TO EARLY TERMINATION, THE CLIENT WILL BE RESPONSIBLE FOR THE DIFFERNCE BETWEEN TOTAL CONTRACT AMOUNT PAID TO DATE AND THE TOTAL AMOUNT OF THE NEXT LOWEST MONTHLY TERM CONTRACT.